RETURN & REFUND POLICY
Return & Refund Policy
Last Updated: August 26, 2026
We want you to have a positive shopping experience with iSmartEssentials.
If you are not satisfied with your purchase, please review the following return and refund guidelines.
Return Eligibility
We generally accept eligible return requests made within 30 days of delivery.
To be eligible for a return, the product should generally be:
- Unused
- In its original condition
- In its original packaging where applicable
- Accompanied by proof of purchase or order information
Certain products may be excluded from return eligibility where permitted by applicable law.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible.
Please provide:
- Order number
- Description of the issue
- Clear photos or videos showing the product and packaging
Our team will review the information and determine the appropriate resolution.
Return Process
Before sending any product back, please contact our customer support team for return instructions.
Do not send products to an address without first receiving return instructions from us.
Unauthorized returns may not be accepted.
Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, return shipping costs may be the responsibility of the customer.
If the return is caused by an error on our part, we will review the situation and determine the appropriate solution.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Partial Refunds
In certain circumstances, only a partial refund may be available, such as where an eligible returned item is not in its original condition or has been used beyond what is reasonably necessary to inspect the product.
Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including products that are:
- Clearly marked as final sale
- Personalized or customized
- Perishable
- Used or damaged after delivery due to customer handling
- Otherwise excluded under applicable law
Exchanges
We may not offer direct exchanges for every product.
If you need a different product, size, color, or variant, please contact customer support to determine the available options.
Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it, please:
- Check your bank or payment account.
- Contact your payment provider.
- Contact your bank if necessary.
- Contact us if the refund still does not appear after the applicable processing period.
Contact Us
For return or refund requests, contact:
Email: support@ismartessentials.com
Please include your order number and a description of the issue.
We will do our best to resolve your concern fairly and efficiently.
